Refund Policy

1. My Virtual Trainer Digital Products — 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on all digital products and programmes sold directly through My Virtual Trainer. The 30-day period begins on your original purchase date. Covered products currently include:

• 90-Day Programme
• 7-Day Strength & Balance Plan
• 3-Day Balance Builder
• Stronger Every Day eBook
• 14 Days to Steadier Balance
• 14 Days to Stronger Legs
• 14 Days to a Stronger Upper Body

If you are not satisfied with your purchase for any reason, simply contact us at info@myvirtualtrainer.co.uk within 30 days of your purchase date and we will issue a full refund. No lengthy explanations required.

2. Your Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have a 14-day right to cancel a distance contract for digital content. The way this right applies depends on how your product is delivered:

Downloadable digital products (PDFs and eBooks)

Where a product is delivered immediately as a download or via an instant-access link, you may expressly request immediate delivery and acknowledge that your right to cancel under the Regulations is waived once the content has been accessed. If you have not yet accessed the content, your 14-day cancellation right remains intact.

Email-delivered programmes

Where programme content is delivered by a scheduled sequence of emails over time, delivery is not immediate and complete at the point of purchase. Your statutory cancellation rights for these products are not automatically waived simply by completing the purchase. If you wish to cancel within 14 days of purchase and before the programme has been substantially delivered, please contact us promptly.

Our 30-day satisfaction guarantee goes beyond your statutory rights and is offered as a gesture of goodwill. Nothing in this policy affects your statutory rights as a consumer under the laws of England and Wales.

If you are unsure of your statutory rights in relation to a specific purchase, we recommend seeking independent legal advice or contacting Citizens Advice.

3. MVT Club Membership — Cancellation (Existing Subscribers)

This section applies to existing MVT Club subscribers. You may cancel your MVT Club subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period — you will continue to have full access to the membership until that date.

We do not normally offer partial refunds for unused time within a billing period. If you believe you have been charged in error, please contact us promptly at info@myvirtualtrainer.co.uk and we will investigate.

4. Stronger Every Day Paperback (Amazon)

The paperback edition of Stronger Every Day is sold through Amazon, not directly by My Virtual Trainer. Returns and refunds for the paperback are handled directly by Amazon in accordance with their returns policy. Please visit your Amazon account or contact Amazon customer service for assistance with a paperback return. My Virtual Trainer is unable to process refunds for Amazon purchases.

5. Support MVT Contributions

Support MVT contributions are voluntary one-off payments used to support the creation of free resources. They are not subscriptions, and no paid programme or product is purchased through a contribution. If you believe a contribution was made in error, please contact info@myvirtualtrainer.co.uk promptly so the payment can be reviewed.

6. How to Request a Refund

To request a refund for a My Virtual Trainer digital product or programme, please email us at info@myvirtualtrainer.co.uk with:

• Your name.
• The email address used at purchase.
• The product or programme you purchased.
• Your order date or order reference (found in your confirmation email).

We aim to process all refund requests within 3–5 business days. Refunds are returned to the original payment method via Stripe.

7. Contact Us

If you have any questions about this refund policy, please get in touch: info@myvirtualtrainer.co.uk